Consultant - IAM Job

Job Description

OVERVIEW

Job Title

Consultant

Job Code

Grade

I3

Group

Government products

Division

Technology

Department

IT Infrastructure

Unit

-

ROLE PURPOSE

The aim is to state the overall significance of the job from the organization’s perspective.

To design, build, and operate secure, scalable, and reliable platform engineering capabilities that enable efficient application development and deployment, while integrating infrastructure services, identity and access management (IAM), and security controls to ensure high availability, compliance, and operational excellence across enterprise platforms.

KEY ACCOUNTABILITIES & ACTIVITIES

This section describes the principal outputs required from the job.

Key Accountabilities

Key Activities

1. Platform Engineering & Enablement

• Design, build, and maintain internal platforms that support application development, deployment, and operations.
• Enable development teams through standardized environments, automation, and self-service capabilities.
• Improve platform usability, performance, and scalability to support business needs.

2. Infrastructure & Cloud Operations

• Implement and operate infrastructure services including compute, storage, networking, and cloud platforms.
• Ensure infrastructure availability, scalability, and performance aligned with business requirements.
• Support infrastructure lifecycle activities including upgrades, patching, and refresh.

3. System Reliability & Availability

• Ensure high availability of platforms through monitoring, incident management, and proactive maintenance.
• Ensure platform resilience and continuity through implementation and testing of business continuity (BCP) and disaster recovery strategies.
• Conduct health checks and performance tuning activities across platform components.

4. Identity & Access Management (IAM)

• Manage IAM platforms (e.g., SailPoint) including identity lifecycle, provisioning, and RBAC.
• Implement access governance practices such as certification campaigns and access reviews.
• Integrate IAM solutions with enterprise systems, applications, and cloud services

5. Privileged Access & Security Operations

• Support PAM solutions (e.g., CyberArk) for managing privileged accounts and secure access.
• Monitor and audit user and privileged activities to ensure compliance and security.
• Enforce access control policies including segregation of duties (SoD).
• Support audit activities and ensure compliance with regulatory frameworks (e.g., ISO 27001, NCA).

6. Automation & DevOps Enablement

• Develop and maintain automation scripts and CI/CD pipelines to streamline deployments.
• Enhance platform efficiency through infrastructure-as-code and automated provisioning.
• Support DevOps practices to accelerate delivery and reduce manual effort.

7. Monitoring, Incident & Problem Management

• Implement monitoring tools to track platform health, availability, and performance.
• Respond to incidents and service disruptions, ensuring timely resolution.
• Analyze root causes and implement preventive measures.

8. Stakeholder Collaboration & Platform Integration

• Collaborate with development teams, cybersecurity, and operations for platform integration.
• Ensure platform resilience and continuity through implementation and testing of business continuity (BCP) and disaster recovery strategies.
• Provide technical guidance to ensure secure and optimized platform usage.

9. Policies, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner. 
• Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment. 

10. Information Security

• Comply with all relevant information security practices and standards to ensure data integrity and confidentiality. 

JOB SPECIFICATIONS

Academic and professional qualifications

• Bachelor’s degree in computer science, IT, Software Engineering, or related field.
• Relevant certifications in Cloud, DevOps, or IAM (preferred).

Years and Nature of Experience

• 4–6 years of experience in platform engineering, IT infrastructure, cloud operations, or IAM.
• Hands on experience in infrastructure and platform operations, IAM (SailPoint preferred), automation/DevOps practices, and monitoring and incident management