Consultant Job

Job Description

OVERVIEW

Job Title

Consultant

Job Code

Grade

Group

Department

Unit

CRM Systems

ROLE PURPOSE

The aim is to state the overall significance of the job from the organization’s perspective.

To support the development, enhancement, and optimization of enterprise resource planning (ERP) solutions by analyzing business requirements, managing system enhancements, and ensuring alignment between business processes and technology capabilities. The role contributes to improving operational efficiency, enabling digital transformation initiatives, and supporting the effective delivery of internal digital services across Elm.

KEY ACCOUNTABILITIES & ACTIVITIES

This section describes the principal outputs required from the job.

Key Accountabilities

Key Activities

1. ERP Business Analysis & Requirements Management

• Gather, analyze, and document business requirements related to ERP systems and associated business processes.
• Prepare business requirements documents (BRDs), functional specifications, and process flows.
• Collaborate with stakeholders to ensure business requirements are accurately translated into system capabilities.

2. ERP Solution Development & Enhancement

• Support the implementation, enhancement, and optimization of ERP modules and business applications.
• Analyze enhancement requests and recommend solutions aligned with business objectives and best practices.
• Participate in testing, validation, and deployment activities for ERP enhancements.

3. Business Process Improvement & Digital Transformation

• Identify opportunities to improve business processes through ERP capabilities and automation.
• Support digital transformation initiatives by enabling process optimization and system integration.
• Contribute to business process standardization initiatives across corporate functions.

4. Internal Systems Integration & Support

• Support integration activities between ERP and internal corporate systems.
• Coordinate with technical teams to ensure effective system interoperability and data consistency.
• Assist in troubleshooting and resolving system-related issues affecting business operations.

5. Reporting & Analytics Support

• Support the preparation of management reports, dashboards, and business analytics related to ERP operations.
• Analyze operational data to provide insights that support business decisions and process improvements.
• Ensure reporting requirements are aligned with business and management expectations.

6. Stakeholder & Vendor Management

• Collaborate with business units, technical teams, and external vendors to support ERP initiatives.
• Participate in vendor discussions, solution evaluations, and service delivery monitoring activities.
• Support stakeholder communication and change management activities.

7. Governance, Controls & Compliance

• Ensure business rules, controls, and governance requirements are properly implemented within ERP systems.
• Support compliance with organizational policies, standards, and operational procedures.
• Contribute to maintaining system integrity, auditability, and operational controls.

8. Policies, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
• Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment

9. Information Security

• Comply with all relevant information Security practices and standards to ensure data integrity and confidentiality

JOB SPECIFICATIONS

Academic and professional qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Industrial Engineering, or a related field.
• Professional certifications in ERP platforms, business analysis, or project management are considered an advantage.

Years and Nature of Experience

• 4–6 years of experience in ERP systems, business analysis, digital transformation initiatives, or enterprise application management, with exposure to process improvement and business systems implementation.