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KEY ACCOUNTABILITIES & ACTIVITIES – Strategy
This section describes the principal outputs required from the job.
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Key Accountabilities
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Key Activities
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- Indirect Sales Strategy & Performance
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- Develop and execute the indirect sales strategy and annual sales plans in alignment with Government Digital Products Sales objectives.
- Monitor sales performance, KPIs, pipeline health, and revenue achievement across reseller and partner channels.
- Identify improvement opportunities and implement corrective actions to achieve approved sales targets and business objectives.
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- Reseller & Channel Partner Management
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- Develop manage and expand relationships with resellers distributors and channel partners
- Evaluate partner performance against agreed targets service standards and contractual obligations
- Implement partner enablement and development initiatives to improve sales capabilities and market coverage
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- Partner Sales Growth & Business Development
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- Identify qualify and pursue new partner driven business opportunities to expand product reach and market penetration
- Support the development of business cases commercial proposals and growth initiatives with channel partners
- Collaborate with business sectors and product divisions to maximize indirect sales opportunities and revenue growth
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- Presales & Opportunity Management
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- Oversee the preparation of technical and financial proposals in coordination with relevant stakeholders
- Support opportunity qualification bid management and partner driven sales pursuits
- Ensure customer and partner requirements are addressed throughout the sales lifecycle
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- Commercial Agreements & Contract Management
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- Lead reseller onboarding contracting renewal and performance management activities
- Coordinate with Legal Affairs and relevant stakeholders to ensure effective contract execution and compliance
- Monitor contractual commitments commercial risks and partner obligations to protect business interests
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- Customer & Partner Relationship Management
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- Build and maintain strong relationships with strategic partners resellers and customers
- Address escalations complaints and operational challenges to ensure partner and customer satisfaction
- Establish effective communication channels that strengthen long term business relationships and collaboration
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- Channel Enablement & Market Expansion
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- Develop partner enablement programs product awareness initiatives and sales readiness activities
- Collaborate with Marketing and Product teams to increase product visibility and partner engagement
- Support the expansion of government digital products through new channels markets and partnership models
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- Team Leadership & Operational Excellence
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- Lead coach and develop unit employees to achieve performance objectives and capability growth
- Establish performance measures monitor team effectiveness and ensure compliance with policies and procedures
- Drive continuous improvement initiatives to enhance partner experience operational efficiency and sales effectiveness
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- Policies, Processes & Procedures
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- Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
- Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
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- Information Security
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- Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.
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