Platform Engineering-Consultant

Job Description 

OVERVIEW

Job Title

Consultant

Job Code

Grade

I3

Group

Government Products

Division

Technology

Department

Production Services & Platforms Support

Unit

-

ROLE PURPOSE

The aim is to state the overall significance of the job from the organization’s perspective.

To operate, support, maintain, and enhance enterprise integration platforms and PaaS/SaaS services that enable critical internal and external system integrations across Elm’s products and services. The role is responsible for maintaining the stability and availability of integration platforms, supporting APIs and application connectivity, resolving complex integration incidents, enabling controlled releases and changes, and ensuring reliable processing of high-volume business transactions while contributing to operational continuity, knowledge sustainability, and compliance with agreed service levels and technology standards.

KEY ACCOUNTABILITIES & ACTIVITIES

This section describes the principal outputs required from the job.

Key Accountabilities

Key Activities

1. Integration & PaaS Platform Operations

• Operate, support, and maintain enterprise integration technologies and platforms including Apigee, Red Hat 3scale, IBM DataPower, and Linux-based environments.
• Support PaaS and SaaS services including RabbitMQ, Kafka, and related integration components used by Elm’s products and services.
• Perform routine platform health checks and operational activities to maintain service availability and stability.
• Monitor critical platform components and take appropriate actions to maintain reliable integration services.

2. API & Application Integration Support

• Provide technical support for applications integrating with Elm products, internal platforms, and external entities.
• Configure and support APIs, integration services, and related connectivity requirements.
• Validate connectivity, access permissions, certificates, authentication mechanisms, and request routing between integrated systems.
• Troubleshoot application integration issues and coordinate resolution with relevant technical teams.

3. Integration Incident & Problem Management

• Investigate and resolve complex incidents affecting integration and PaaS services, including transaction failures, response delays, connectivity issues, authentication failures, and encryption-related errors.
• Perform root cause analysis for recurring platform and integration issues.
• Coordinate with application, infrastructure, network, cybersecurity, and other technical teams to restore affected services.
• Implement corrective and preventive actions to minimize recurrence and improve platform stability.

4. Platform Monitoring & Operational Performance

• Monitor integration platform performance, transaction flows, processing queues, service health, and operational alerts.
• Analyze abnormal transaction behavior, processing failures, capacity constraints, and service degradation.
• Respond to operational alerts and service requests according to defined priorities and service level agreements.
• Identify opportunities to improve platform performance, service reliability, and operational efficiency.

5. Release, Deployment & Change Support

• Support product launches, service releases, platform changes, and integration enhancements.
• Review integration requirements, dependencies, connectivity, and platform readiness before implementation.
• Coordinate technical implementation activities with relevant development, infrastructure, and application teams.
• Perform post-deployment validation to confirm transaction flow, integration functionality, and platform stability.

6. Integration Platform Configuration & Technical Support

• Configure and maintain integration components, platform services, APIs, messaging services, and related technical configurations.
• Support certificates, authentication mechanisms, access requirements, endpoints, and platform connectivity configurations.
• Assist in troubleshooting configuration issues across production and supporting environments.
• Ensure platform configurations remain consistent, documented, and aligned with approved technical requirements.

7. Reporting & Continuous Improvement

• Support the continuity and resilience of business-critical integration platforms and services.
• Identify technical and operational risks that could impact platform availability, transaction processing, customers, or business services.
• Support recovery and continuity activities for critical integration and PaaS services.
• Recommend technical improvements that reduce operational dependency and strengthen service resilience.

8. Policies, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Comply with all relevant safety, quality, and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.

9. Information Security

• Comply with all relevant information security practices and standards to ensure data integrity and confidentiality.

JOB SPECIFICATIONS

Academic and professional qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related discipline.

Years and Nature of Experience

• 4–6 years of experience in Platform Engineering, Integration Platforms, Middleware, API Management, PaaS/SaaS Operations, Application Integration, or related technology domains.

VERSION TRACKING

Prepared by:

First review by:

Approved by:

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