Senior Analyst Job

.Job Description

OVERVIEW

Job Title

Senior Business Analyst

Job Code

Grade

I2

Group

Government Products

Division

Technology

Department

Technology Planning & Excellence

Unit

ROLE PURPOSE

The aim is to state the overall significance of the job from the organization’s perspective.

The role exists to analyze business needs, define and document requirements, and recommend process and system improvements across the Technology Planning & Excellence function. The Senior Business Analyst acts as a key liaison between business and technical teams, ensuring alignment of technology strategies, operational initiatives, and performance outcomes with organizational objectives and best practices.

KEY ACCOUNTABILITIES & ACTIVITIES

This section describes the principal outputs required from the job.

Key Accountabilities

Key Activities

1. Business Analysis & Requirements Management

• Elicit, analyze, and document business requirements across technology and operational initiatives.
• Translate business needs into functional and technical requirements aligned with enterprise standards.
• Validate requirements with stakeholders and ensure clarity, completeness, and traceability.
• Support solution design to ensure alignment with defined business objectives.

2. Technology Strategy & Process Alignment

• Support the development and documentation of technology strategies, standards, and frameworks.
• Ensure business requirements align with technology architecture and service design principles.
• Contribute to aligning operational processes with strategic technology goals.
• Assist in evaluating the impact of proposed initiatives on existing systems and services.

3. Stakeholder Engagement & Collaboration

• Act as a liaison between business stakeholders, technology teams, and external partners.
• Facilitate workshops, discussions, and requirement-gathering sessions.
• Maintain strong working relationships to ensure alignment and effective communication.
• Ensure stakeholder expectations are managed and addressed throughout initiatives.

4. Performance Monitoring & Reporting

• Support the definition and tracking of KPIs and performance metrics across technology functions.
• Analyze performance data to identify trends, risks, and improvement opportunities.
• Prepare reports and dashboards to support decision-making.
•  Ensure accurate documentation of performance outcomes and insights.

5. Process Improvement & Operational Excellence

•  Identify opportunities to improve business processes, workflows, and operational efficiency.
• Recommend and support implementation of process enhancements and automation initiatives.
• Contribute to continuous improvement initiatives within technology operations.
• Ensure alignment with best practices and organizational standards.

6. ITSM & Service Optimization Support

• Support the design and improvement of IT Service Management (ITSM) processes and tools.
• Ensure services are aligned with ISO 20000 and organizational standards.
• Analyze service performance and recommend improvements.
• Assist in enhancing service delivery quality and user experience.

7. Governance, Compliance & Documentation

• Support documentation of policies, procedures, and operational frameworks.
• Assist in monitoring compliance with standards, audits, and governance requirements.
• Maintain accurate and up-to-date documentation of business processes and requirements.
• Support preparation of compliance and audit reports.

8. Project & PMO Support

• Support project planning, prioritization, and execution activities in collaboration with Tech-PMO.
• Assist in defining project requirements, scope, and success criteria.
• Contribute to governance frameworks including risk, change control, and quality processes.
• Ensure proper documentation and knowledge management of project deliverables.

9. Policies, Processes & Procedures

• Follow all relevant departmental policies, processes, and standard operating procedures.
• Ensure work is carried out in a controlled and consistent manner.
• Comply with safety, quality, and environmental policies and controls.

10. Information Security

• Comply with all relevant information security practices and standards.
• Ensure data integrity, confidentiality, and proper handling of business information.

JOB SPECIFICATIONS

Academic and professional qualifications

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• Certifications in Business Analysis (e.g., CBAP, PMI-PBA) or IT Service Management (e.g., ITIL) are preferred.

Years and Nature of Experience

• 2-4years of experience in business analysis, process improvement, or technology-related roles.
• Experience in requirement gathering, stakeholder management, and performance analysis.
•  Exposure to ITSM, governance frameworks, or technology strategy environments is preferred.

VERSION TRACKING

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