Senior Consultant Job

Job Description

OVERVIEW

Job Title

Senior Consultant

Job Code

Grade

I4

Group

Government Product

Division

Technology

Department

Technology Operations Center

Unit

-

ROLE PURPOSE

The aim is to state the overall significance of the job from the organization’s perspective.

To lead and enhance Configuration Management practices across Elm’s technology environment by ensuring the accuracy, completeness, governance, and reliability of Configuration Management Database (CMDB) and Configuration Management System (CMS) data. The role is responsible for improving asset and service visibility, strengthening configuration governance, driving automation and AI-enabled data management capabilities, and enabling accurate operational reporting and informed decision-making across technology functions.

KEY ACCOUNTABILITIES & ACTIVITIES

This section describes the principal outputs required from the job.

Key Accountabilities

Key Activities

1. Configuration Management Strategy & Governance

• Develop and maintain Configuration Management strategies, policies, standards, and governance frameworks.
• Establish controls that ensure consistent management of configuration data across technology environments.
• Promote adoption of Configuration Management best practices across technology functions.
• Monitor compliance with Configuration Management standards and governance requirements.

2. CMDB/CMS Data Quality Management

• Lead initiatives to improve the accuracy, completeness, and reliability of CMDB and CMS data.
• Establish data quality metrics and monitoring mechanisms to identify and address inconsistencies.
• Ensure configuration items, services, and relationships are accurately maintained.
• Drive continuous improvement initiatives to increase data quality and integrity.

3. Asset & Service Visibility Enhancement

• Improve the visibility and coverage of infrastructure assets, applications, services, and dependencies within the CMDB/CMS.
• Establish processes to ensure newly introduced assets and services are accurately recorded.
• Validate relationships between configuration items to improve service mapping accuracy.
• Support the creation of a comprehensive technology asset inventory.

4. Configuration Data Lifecycle Management

• Govern the lifecycle of configuration data from creation through retirement.
• Ensure configuration data remains current, relevant, and aligned with operational requirements.
• Define ownership, stewardship, and accountability for configuration records.
• Establish procedures for ongoing maintenance and validation of configuration information.

5. AI & Automation Enablement

• Drive the adoption of AI-powered and automated capabilities within Configuration Management processes.
• Support automated discovery, relationship mapping, and configuration validation activities.
• Leverage automation tools to improve efficiency and reduce manual effort.
• Identify opportunities to apply artificial intelligence for proactive data quality improvement and anomaly detection.

6. Reporting, Analytics & Decision Support

• Develop dashboards, reports, and key performance indicators related to CMDB/CMS effectiveness.
• Provide insights into data quality, asset coverage, service dependencies, and governance compliance.
• Support operational and strategic decision-making through reliable Configuration Management data.
• Enhance reporting capabilities to increase transparency and visibility across technology operations.

7. Configuration Compliance & Operational Readiness

• Ensure Configuration Management processes support operational excellence and service reliability.
• Conduct data reviews, audits, and validation activities to ensure compliance with established standards.
• Identify and address risks associated with inaccurate or incomplete configuration data.
• Support audit requirements and governance reviews related to technology assets and services.

8. Stakeholder Collaboration & Capability Development

• Collaborate with infrastructure, cloud, cybersecurity, service management, and application teams to improve Configuration Management practices.
• Provide guidance and subject matter expertise on CMDB/CMS governance and data management.
• Lead knowledge-sharing and awareness initiatives related to Configuration Management.
• Promote a culture of data ownership, accountability, and continuous improvement.

9. Policies, Processes & Procedures

• Follow and enforce all relevant departmental policies, processes, and standard operating procedures.
• Ensure work is carried out in a controlled and consistent manner.
• Comply with safety, quality, and environmental policies.

10. Information Security

• Ensure compliance with information security policies and standards.
• Maintain secure infrastructure environments and access controls.
• Support implementation of security controls and risk mitigation measures.

JOB SPECIFICATIONS

Academic and professional qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a related discipline.

Years and Nature of Experience

• 6–8 years of experience in cloud technologies, IT infrastructure, cloud governance, cloud operations, or related domains.