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Title:  Quantitative Research Supervisor Job


Job Title:

Quantitative Research Supervisor


Job Category:






Job Code/ Req#:




Riyadh, Saudi Arabia

Position Type:



Job Description                                         

The CX Quantitative Research supervisor is responsible for analysing customer data and feedback to translate into actionable insights, and conducting ongoing customer and market research to understand trends and areas of opportunity. This role is also responsible for updating and maintaining customer research insights in the knowledge management repository to ensure the COE is leveraging the most up to date information for CX improvement projects.

Role and Responsibilities

  • Conducts quantitative customer research to generate customer insights, e.g. surveying, CX performance reporting, quantitative data analysis.
  •  Investigates and analyses customer data (i.e. voice of customer) , including reporting from the wider business (i.e. complaints, operational performance) to translate into actionable insights.
  •  Proactively highlight emerging issues and areas of opportunity to aid decision making.
  •  Understand CX objectives and design surveys to discover prospective customers’ preferences.
  •  Compile and analyse statistical data; interpret data, formulate reports and make recommendations.
  • Maintains knowledge management repository including survey results, CX performance reporting.
  • Lead the effort to build and monitor the supervision activities over the quantitative customer research process and framework.
  • Innovate new ways to conduct quantitative customer research.

Qualifications and Education Requirements

  • Bachelor's degree in business, statistics or related field.
  • 3 to 4 years of relevant work experience.

Preferred Skills

  • Experience in customer and market research analysis.
  •  Experience in deriving customer insights and using customer feedback to improve CX.
  • Experience in complex problem solving, judgment, critical thinking and decision making.
  • Excellent knowledge of data collection methods (polls, focus groups, surveys etc.).
  • Comfortable with large amounts of data and proficient with data modelling tools to organise and structure information.
  • Hands-on , Strong problem-solving skills and ability to make quick decisions in complex environments.
  • Willingness to roll up your sleeves to dig up the evidence you need to make compelling arguments.
  • Ability to interpret large amounts of data and to multi-task.
  • Strong analytical, critical thinking and problem solving skills.
  • Strong communication and presentation skills.
  • Strong data collection, validation and auditing skills.
  • Ability to build executive reports using various data visualization tools.
  • Strong operational and analytical abilities.
  • Strong track record of recruiting, developing and retaining a high performing team.
  • Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time.
  •  Familiarity with CRM programs, statistical packages (SPSS, SAS or similar), VOC systems , survey design , databases and MS Office.
  • Search engines, web analytics and business research tools acumen.
  • Exceptionally strong leadership, communication and relationship-building skills, including experience effectively communicating with senior management.
  • Excellent attention to detail.
  •  Excellent interpersonal, networking and verbal and written communications skills.

Job Segment: Manager, Quantitative Analyst, Developer, Data Analyst, Data, Management, Research, Technology

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